Service Center - Germain Hyundai

My service was not well and I am very furious. The dealership wasn’t able to give me loaner car for months for the service I needed done. Once I was able to drop the car off for it to be checked for the electric issues I have had on my new car, they called to return it the same day. Nothing was done! It was so much worse when I checked my car after the standard service. This includes oil change, car wash, tire rotation and top off of fluids such as coolant and washer. MY TIRES WERE NOT ROTATED, MY FLUIDS ARE STILL LOW AND MY CAR WAS NOT WASHED!!!!!!!!! My oil level is still at the minimum and is dark in color ado I just think they lied all together about servicing my car!!!!! I don’t know what is going on with the service department but I am very upset. It’s unacceptable for these services to not be done after I waited all this time thinking they would resolve my issues. Never would I have thought the service wouldn’t be completed and I told everything was done either. It really bothers me ALOT

Great service and we spoke about how easy the cabin air filter could be done by me. I had them do it only to get home and see they didn’t put it back together and the glovebox fell down. The cover to the cabin filter fell off. Apparently the tech didn’t j ow what he was doing. I now know how to do this a will never need it done by anyone again. Other than this all service was done well so 3 stars is the best I can do this time.

Had an awesome experience at Germain Hyundai! Tawnie, the service manager, was incredible – she’s a car enthusiast herself and made sure my Elantra N was fixed without any hassle. They had the replacement parts ready, and even hooked me up with a rental while my car stayed overnight. Loved the proactive service and felt confident leaving my car in their hands. Great team, great service!

First time at Germain Hyundai and experience could not have been better. Service people were very busy but were still friendly, engaging and personable while being efficient. Performed service work in less time than expected and waiting area was well appointed. Had to drive farther than my original dealer because their online service appointment scheduler was not accepting any appointments. Pleasant experience and I will be back when I'm ready for a new vehicle.

Destiny was AMAZING to work with. I ended up getting a hefty quote for a repair that was needed. She explained everything to me so I could completely understand. She was so helpful and did all she could for me to get as much covered with warranty as possible! It’s hard to find good help out there, especially in customer service, and it’s one of the reasons I’ll always go back here!